Use cases
How organisations in Malawi use SMS
Every sector has its own reasons to text people, and its own traps. Pick yours to see what to send, a sample message with its real part count, and how to set it up.
Choose your sector
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Banks and SACCOs
SMS for banks and SACCOs in Malawi: transaction alerts, loan reminders and login codes over an API or SMPP, with delivery status for every message sent.
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Schools
School SMS in Malawi: send fee reminders, closing dates and exam notices to parents from an Excel class list. No app for parents, K20 per SMS part.
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Churches
Church SMS in Malawi: send service times, meeting notices and funeral news to your congregation, with member groups, Chichewa-friendly messages and K20 per part.
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NGOs and health
SMS for NGOs and health programmes in Malawi: clinic reminders, community notices and field team updates, with care for private health details in every message.
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Retail
SMS for retail in Malawi: order updates, stock arrivals and offers for customers who opted in, sent from your shop name by dashboard or from your own system.
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Logistics
SMS for logistics in Malawi: pick-up notices, out-for-delivery texts and driver updates sent automatically from your system, with a status for every message.
What they all have in common
SMS works on any mobile phone, with no app and no data bundle. That matters in Malawi, where many people use basic phones and data is not always to hand. A text also arrives on its own: nobody has to open an app or join a group to get it.
Whatever your sector, the rules are the same. Text people who expect to hear from you, say who you are, keep to one clear point, and keep private details out of the message. Start with the guide to sending SMS in Malawi, or go straight to bulk SMS.
Keep reading
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